Return and Refund Policy

Introduction

Thank you for shopping with us! We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines our guidelines for returns, exchanges, and refunds. Please read it carefully.

Returns

Eligibility:

You may return a product within 14 days of receiving it.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Process:

To initiate a return, please contact our customer support team at cottonlocmark@gmail.com.

Provide your order number, details of the item you wish to return, and the reason for the return.

We will guide you through the return process.

Shipping:

You are responsible for the cost of shipping the returned item back to us.

We recommend using a trackable shipping method to ensure safe delivery.

Refunds

Eligibility:

Once we receive your returned item, we will inspect it.

If the item meets our return criteria, we will process your refund.

Refund Methods:

Refunds will be issued in the same form of payment used for the original purchase.

If you paid by credit card, the refund will be credited to the same card.

If you paid by EFT, we will transfer the refund to your bank account.

Processing Time:

Refunds may take up to 10 business days to process after we receive the returned item.

Exchanges

Eligibility:

If you received a defective or damaged item, we will gladly exchange it for the same product.

Contact our customer support team within 7 days of receiving the item to request an exchange.

Shipping:

We will cover the shipping costs for exchanging defective or damaged items.

Contact Us

If you have any questions or need assistance with returns or refunds, please reach out to our customer support team at cottonlocmark@gmail.com.